Returns

Returns

PLEASE NOTE: RETURNS ARE NOT ACCEPTED ON CLEARANCE ITEMS

If you are not satisfied with your order for any reason, please contact us through email (within 30 days) to arrange a return: info@funtasticcrafts.co.uk. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Please include your name, order number, reason for return and whether you require a refund or a replacement on all return requests.

To be eligible for a return, your item must be unused and in the same condition as it was received. It must also be in the original packaging.

Please obtain proof of postage and use a signed for service to send returns. We can only refund or replace items once received.

Fabric sheets must not be folded for posting as this will damage the fabric and void your return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@funtasticcrafts.co.uk.

Clearance items

Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@funtasticccrafts.co.uk.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If there is a problem with your order, please contact us within 48 hours of delivery. We cannot process claims for missing or damaged items without clear photographic evidence.

We will try our best to resolve any problems if they may occur.